Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: September 1, 2026
1. Order preparation
Orders are generally prepared within 24 to 48 business hours, excluding weekends, public holidays and exceptional periods of high activity.
A confirmation message is sent when the order is dispatched. Where tracking is available, the tracking number is provided to the customer.
2. Delivery methods
Maison Molinet offers several delivery solutions depending on the destination address, the nature of the products ordered, parcel weight and the transport solutions available for the order.
The carriers, delivery methods and rates actually available are displayed at checkout. The options shown before the order is confirmed prevail.
Available solutions may include:
Colissimo
Mondial Relay to a Pickup Point, Locker or home address where this option is available
Mail Boxes Etc. (MBE), particularly for shipments requiring adapted transport or enhanced protection
Delivery of bottles and fragile products
Bottles of wine, spirits, syrups, juices and other fragile products may be shipped by different carriers depending on the destination, parcel weight and the solutions available when the order is placed.
Mail Boxes Etc. (MBE) is a premium and secure shipping solution particularly suited to bottles and fragile products, but it is not necessarily the only delivery method offered.
To protect the products and provide the most suitable transport solution, an order containing several product categories may exceptionally be shipped in several parcels.
Where several delivery charges apply, these are shown to the customer before the order is confirmed and paid for.
Mainland France
In mainland France, depending on the products ordered, parcel weight and delivery address, available solutions may include:
Colissimo home delivery
Mondial Relay to a Pickup Point or Locker
Mondial Relay home delivery where available
Mail Boxes Etc. (MBE) where available or where enhanced transport is desired or necessary
The delivery methods actually available are determined automatically and displayed at checkout.
European Union
Maison Molinet delivers to European countries enabled on the store.
Depending on the destination country, the nature of the products, the weight of the order and carrier availability, delivery may include:
Mondial Relay where the service is available in the destination country
Mail Boxes Etc. (MBE)
Any other transport solution available and displayed at checkout
Restrictions may apply to the shipment of alcoholic beverages or specific products depending on the laws and carrier conditions of the destination country.
Outside the European Union
Delivery is offered to selected international destinations where a compatible transport solution is available.
For these destinations, Mail Boxes Etc. (MBE) may be offered depending on the country, the nature of the products and the applicable shipping conditions.
Delivery options are determined from the address provided and displayed at checkout.
Customs duties, import taxes or administrative charges may be payable when the parcel arrives.
Unless otherwise stated when the order is placed, these charges are borne by the recipient and are not included in the amount paid to Maison Molinet.
3. Delivery charges
Delivery charges are calculated according to several criteria, including:
Destination
Weight or volume of the order
Nature of the products ordered
Available carrier
Selected delivery method
Selected service level
The available delivery methods and their prices are displayed to the customer at checkout.
The delivery charge shown before confirmation and payment of the order prevails.
Rates may vary from one order to another depending on its contents and destination.
In-store pickup remains free where offered.
4. Delivery times
Delivery times shown on the website or at checkout are estimates calculated from the dispatch date.
As a guide:
Mainland France: generally 2 to 5 business days after dispatch
European Union: generally 3 to 10 business days after dispatch
International: varies according to the country, selected carrier and any customs formalities
These times may be extended during periods of high activity, exceptional events, customs checks or circumstances beyond Maison Molinet’s control.
If no delivery date or period is specified when the order is placed, delivery will take place without undue delay and in accordance with applicable regulations.
5. In-store pickup
Where this option is offered at checkout, pickup from the Maison Molinet shop is free.
Maison Molinet
8 rue de la République
84230 Châteauneuf-du-Pape
France
The customer must wait for confirmation that the order is ready before travelling to the shop.
Information identifying the order may be requested at pickup.
6. Packaging and shipment in several parcels
Maison Molinet takes particular care in preparing and protecting orders.
Bottles, jars and other fragile items are packed in packaging appropriate to their nature and the constraints of transport.
Where possible and appropriate, products are grouped together to limit the number of parcels.
However, an order may be shipped in several parcels where:
The nature of the products requires it
Certain items require special packaging
Several transport solutions must be used
This provides better protection for the products
In this situation, the customer may receive several dispatch notifications or several tracking numbers.
7. Delivery address and recipient absence
The customer is responsible for the accuracy and completeness of the information provided when placing the order.
In particular, the following should be checked:
Recipient’s name
Full address
Postcode
City
Country
Telephone number where required for delivery
Maison Molinet cannot be held responsible for consequences resulting from an incorrect, incomplete or inaccessible address where the error results from information provided by the customer.
Additional costs caused by an address error, an unclaimed parcel, an unjustified refusal, a return to sender or a new shipment may be charged to the customer where they are not attributable to Maison Molinet.
8. Damaged, broken or undelivered parcel
On receipt of the order, the customer is invited to check the external condition of the parcel and, where possible, its contents.
If a parcel is visibly damaged or a product is broken or damaged, it is recommended to:
Make specific reservations with the carrier where possible
Keep all packaging
Contact Maison Molinet as soon as possible, ideally within 48 hours of receipt
To help process the request, please provide:
The order number
A description of the problem
Photographs of the outside of the parcel
Photographs of the internal packaging
Photographs of the products concerned
This recommendation to report problems promptly does not affect the consumer’s statutory rights and guarantees.
If a parcel is not received, Maison Molinet assists the customer with the necessary steps involving the relevant carrier.
9. Calculation and display of rates
The final delivery charge is always shown before payment of the order.
Maison Molinet does not charge additional delivery fees after the order has been confirmed, except where a change is expressly requested by the customer or an exceptional situation requires the customer’s prior agreement.
The carrier or delivery method may vary depending on the contents of the basket and the delivery address.
10. Delivery restrictions
Certain goods may be subject to transport or import restrictions depending on the destination country.
This may include:
Alcoholic beverages
Certain liquids
Certain food products
Certain products subject to specific carrier or local-authority rules
Where no compatible delivery solution is available for a destination or product, the relevant delivery method is not offered at checkout.
Maison Molinet may also contact the customer where an order requires a particular adaptation of the shipping method to ensure proper delivery.
11. Contact
For any question about an order, shipment or delivery:
Maison Molinet
8 rue de la République
84230 Châteauneuf-du-Pape – France
Email: maisonmolinet@outlook.fr
Phone: 04 90 89 37 48