Shipping and Delivery Policy

Last updated: July 30, 2026

1. Order preparation

Orders are generally prepared under 24 to 48 working hours, excluding weekends, public holidays and exceptional periods of high activity.

A confirmation message is sent when the order is shipped. When tracking is available, its number is communicated to the customer.

2. Delivery methods

The options actually available, their prices and estimated delivery times are displayed before validation of the order, depending on the delivery address, the weight of the package and the nature of the products.

Metropolitan France

Depending on the eligibility of the order, the solutions offered may include:

• Colissimo at home;
• Mondial Relay in Relay Point or Locker;
• Mondial Relay at home.

European Union

Delivery is offered in countries enabled in the store. Depending on the destination, orders are sent by Colissimo International or Mondial Relay, to your home or to a collection point when such an option is available.

Outside the European Union

Delivery is available to select international destinations displayed at checkout. Customs duties, import taxes or administrative fees may be required at destination; unless otherwise indicated, they remain the responsibility of the recipient.

3. Free delivery

Delivery is free for purchases of €199 or more, including VAT, only in mainland France. The free option appears automatically at checkout when available for the selected address and delivery method.

4. Deadlines

The deadlines communicated on the site or during payment are estimates from dispatch. As an indication, delivery generally occurs:

• in mainland France: within 2 to 5 working days after shipment;
• in the European Union: within 3 to 10 working days after shipment;
• to international destinations: depending on the country, carrier and customs formalities.

When the professional has not respected the agreed date or deadline, the customer benefits from the rights provided for by the Consumer Code.

5. Collection in store

When the option is offered when ordering, collection from the Maison Molinet boutique, 8 rue de la République in Châteauneuf-du-Pape, is free. The customer must wait for confirmation of availability before traveling and present information allowing the order to be identified.

6. Packaging

Orders are prepared with particular care. Bottles, verrines and other fragile items are placed in packaging suitable for transport. Products may be grouped in the same package when this allows for safer and more responsible shipping.

7. Delivery address and absence

The customer must verify the accuracy and completeness of the address provided. Costs resulting from an incorrect or incomplete address, an unclaimed package or reshipment may be invoiced when they are not attributable to Maison Molinet.

8. Parcel damaged or not received

In the event of a damaged package, it is recommended to make specific reservations with the carrier and to contact Maison Molinet as soon as possible, ideally within 48 hours, with the order number and photographs of the package and products.

This recommendation does not deprive the consumer of his legal guarantees. In the event of a package not received, Maison Molinet supports the customer in opening an investigation with the carrier.

9. Contact

Email: contact@maisonmolinet.fr
Telephone: 04 90 89 37 48