Find the answers to the most frequently asked questions regarding your Maison Molinet orders.
Where is Maison Molinet?
Our store is located at 8 rue de la République, 84230 Châteauneuf-du-Pape. Orders are selected and prepared directly by our team.
How long does it take for my order to be prepared?
Orders are generally prepared within 24 to 48 working hours, excluding weekends, public holidays and exceptional periods of high activity.
What delivery methods are available?
Depending on the destination, weight and the nature of the package, the options offered may include Colissimo, Mondial Relay at Relay Point or Locker, Mondial Relay at home, or an international carrier. The services actually available and their price are displayed before payment.
From what amount is delivery offered?
Delivery is free for purchases of €199 or more, including VAT, only in mainland France. The free option appears automatically at checkout when it is available for the selected address and delivery method.
Do you offer in-store collection?
Yes, when this option is offered when ordering. Collection from the Châteauneuf-du-Pape store is free. Wait for confirmation of availability before traveling.
Do you deliver abroad?
Yes. Maison Molinet delivers to several European countries and to certain international destinations. The options, estimated times and applicable fees are calculated according to the country, weight and available carrier.
How are bottles and fragile products protected?
Bottles, verrines and other fragile items are carefully packaged in protection suitable for transport. When tracking is available, its number is transmitted after shipping.
Can you advise me on choosing a wine or a gift?
Yes. Tell us your budget, the occasion and your preferences: we will direct you to the most suitable references among our wines, boxes and Provençal specialties.
What payment methods are available?
Payment methods compatible with your device and country are displayed at checkout. The bank card, Shop Pay and Apple Pay may be offered in particular.
Can I return a bottle of wine or spirits?
A bottle sold in the traditional way is not automatically excluded from the right of withdrawal simply because it contains alcohol. Subject to legal exceptions, it can be returned within the applicable period when it is unopened, intact, complete and in a condition allowing it to be put back on sale. Consult the Return and Refund Policy for detailed terms and conditions.
How to report a damaged or non-compliant product?
Contact us as soon as possible, ideally within 48 hours of delivery, indicating the order number and attaching photographs of the package and the product. This recommended time limit does not limit your legal guarantees.
Is the sale of alcohol subject to an age limit?
Yes. The sale of alcohol is prohibited to persons under 18 years of age. Alcohol abuse is dangerous for your health. Consume in moderation.
Another question?
You can contact us from the page Contact, by e-mail at contact@maisonmolinet.fr or by telephone at 04 90 89 37 48.