Frequently asked questions
Find answers to frequently asked questions about your Maison Molinet orders.
Where is Maison Molinet located?
Our shop is at 8 rue de la République, 84230 Châteauneuf-du-Pape, France. Our team selects the products and prepares orders directly.
How long does order preparation take?
Orders are generally prepared within 24–48 business hours, excluding weekends, public holidays and exceptional busy periods.
What delivery methods are available?
MBE services are offered according to the products and destinations. Chronopost may also be available for eligible baskets. Only the services displayed at checkout are available for your order. Bottles and other products may use separate shipping rates, so delivery charges for mixed baskets can add up and an order may arrive in several parcels. The total is shown before payment. See our MBE and Chronopost delivery guide.
How are delivery charges calculated?
Delivery charges depend on the destination, order weight or volume, type of products, carrier and chosen delivery method. Actual options and prices appear before payment. In-store collection is free whenever offered.
Can I collect my order in store?
Yes, if offered at checkout. Collection from our Châteauneuf-du-Pape shop is free. Please wait for confirmation that your order is ready before visiting.
Do you ship internationally?
Yes. Maison Molinet delivers to several European countries and selected international destinations. Options, estimated delivery times and charges depend on the country, weight and available carrier.
How are bottles and fragile products protected?
Bottles, glass jars and other fragile products are packed suitably for their contents and transport. Shipping uses the eligible service chosen at checkout, including MBE or Chronopost when available. A tracking number is provided after dispatch when available.
Can you advise me on choosing wine or a gift?
Yes. Tell us your budget, the occasion and your preferences. We will help you choose from our wines, hampers and Provençal specialities.
Which payment methods are available?
Payment methods compatible with your device and country appear at checkout. Bank cards, Shop Pay and Apple Pay may be offered.
Can I return a bottle of wine or spirits?
Yes, subject only to statutory exceptions. Alcoholic beverages are not excluded from withdrawal rights simply because they contain alcohol. See our returns and refunds policy for conditions, deadlines and any liability for diminished value.
How can I exercise my right of withdrawal?
Use our online withdrawal page, available without a customer account, or send an unambiguous withdrawal statement by email. Conditions and statutory exceptions are explained in our returns and refunds policy.
How do I report a damaged or non-conforming product?
Contact us as soon as possible, ideally within 48 hours of delivery, with your order number and photos of the parcel and product. This recommended period does not limit your statutory rights.
Is there a minimum age for buying alcohol?
Yes. Alcohol may not be sold to anyone under 18. Excessive drinking is harmful to health. Drink responsibly.
Any other questions?
Contact us via our Contact page, by email at maisonmolinet@outlook.fr, or by phone on 04 90 89 37 48.