Find answers to the most frequently asked questions about your Maison Molinet orders.
Where is Maison Molinet located?
Our shop is located at 8 rue de la République, 84230 Châteauneuf-du-Pape. Orders are selected and prepared directly by our team.
How long does it take to prepare my order?
Orders are generally prepared within 24 to 48 business hours, excluding weekends, public holidays and exceptional periods of high activity.
Which delivery methods are available?
Depending on the products ordered, destination and available solutions, delivery may be offered via Colissimo home delivery, Mondial Relay to a Pickup Point or Locker, Mondial Relay home delivery or Mail Boxes Etc. (MBE). MBE is, in particular, an enhanced shipping solution for bottles and fragile products, without necessarily being the only delivery method offered. A mixed order may exceptionally be shipped in several parcels. The services actually available, together with their rates and estimated times, are displayed before payment.
How are delivery charges calculated?
Delivery charges are calculated according to the destination, weight or volume of the order, nature of the products, available carrier and selected delivery method. The options actually available and their rates are displayed before payment. In-store pickup remains free where offered.
Do you offer in-store pickup?
Yes, where this option is offered when ordering. Pickup from the Châteauneuf-du-Pape shop is free. Please wait for confirmation that your order is ready before travelling to the shop.
Do you deliver internationally?
Yes. Maison Molinet delivers to several European countries and selected international destinations. Available options, estimated delivery times and charges are calculated according to the destination country, weight and available carrier.
How are bottles and fragile products protected?
Bottles, jars and other fragile products are prepared in packaging suited to their nature and the requirements of transport. Depending on the destination and order contents, they may be entrusted to Colissimo, Mondial Relay, Mail Boxes Etc. (MBE) or any other solution available at checkout. MBE is, in particular, an enhanced shipping solution suitable for bottles and fragile products. Where tracking is available, the tracking number is sent after dispatch.
Can you advise me on choosing a wine or gift?
Yes. Tell us your budget, the occasion and your preferences and we will guide you towards the most suitable options among our wines, gift sets and Provençal specialities.
Which payment methods are available?
Payment methods compatible with your device and country are displayed at checkout. Bank cards, Shop Pay and Apple Pay may be offered, among others.
Can I return a bottle of wine or spirits?
A bottle sold in the usual way is not automatically excluded from the right of withdrawal merely because it contains alcohol. Subject to legal exceptions, it may be returned within the applicable period if it is unopened, intact, complete and in a condition suitable for resale. See the Return and Refund Policy for full details.
How do I report a damaged or non-conforming product?
Contact us as soon as possible, ideally within 48 hours of delivery, stating the order number and attaching photographs of the parcel and product. This recommended reporting period does not limit your statutory guarantees.
Is there an age restriction on the sale of alcohol?
Yes. The sale of alcohol to persons under 18 is prohibited. Alcohol abuse is dangerous for your health. Drink responsibly.
Another question?
You can contact us via the Contact page, by email at maisonmolinet@outlook.fr or by phone on 04 90 89 37 48.